Refund Policy

Firetale is free for everyone to log games, organize backlogs, write reviews, build lists, and take part in community conversations. We offer an optional paid membership, Firetale Pro, which adds advanced gaming analytics, custom profile showcases, personal sidebar widgets, and expanded character limits.

This policy explains how billing, free trials, cancellations, and refunds work when you subscribe to Firetale Pro.

We want you to be completely sure Firetale Pro is right for you before paying anything. New subscribers receive a 14-day free trial with full access to all Pro features from the moment they sign up.

During these 14 days, you can test every Pro feature without restriction. Because you have a full, unrestricted two-week trial to explore the service and decide whether to keep it, we do not provide refunds once your paid subscription begins.

You can cancel your subscription at any time directly from your Settings page, or by emailing us at info@firetale.net.

• During your free trial: You can cancel at any point before the 14 days end. Your trial will remain active until the 14th day, and your payment method will not be charged.
• During a paid billing cycle: When you cancel a paid monthly or annual subscription, cancellation takes effect at the end of your current billing period. You retain full access to all Pro features until that period concludes.
• No partial or pro-rated refunds: Because your access remains active until the end of the billing term, we do not provide partial, pro-rated, or retroactive refunds for unused days or months.

Subscriptions renew automatically at the end of each billing term (monthly or annually) at the prevailing rate for your plan and billing country.

Renewal charges are non-refundable. If you do not wish to renew your subscription for another term, please cancel before your scheduled renewal date to avoid being charged.

Every member agrees to abide by our Terms of Service. If an account is suspended or permanently terminated for breaking the rules—such as engaging in harassment, hate speech, spam, abusive behavior, or unlawful activity—any active Pro subscription and remaining time on the account are forfeited immediately.

Terminated or banned accounts are strictly ineligible for refunds.

If you believe an error occurred with your billing—such as an accidental duplicate charge or a technical issue preventing you from accessing the service—please let us know right away.

Contact us at info@firetale.net with your Firetale username, the email associated with your account, and a copy of the receipt or invoice. We review all legitimate billing discrepancies promptly and will issue a full correction where an error occurred on our part or through our payment processor.